Privacy Policy

What we collect

• Account details: your name, email address, phone number, password (stored only as a secure hash by our authentication provider) and whether you are a homeowner or an electrician.
• Homes and jobs: service addresses, home details you add, the work you request, the arrival windows you pick, job status history, notes, and photos or videos you attach to a job or a home record.
• Messages and reviews: messages you send to Voltora support, questions you send through our contact forms, and ratings or reviews you leave after a job.
• Payments: payment amounts, receipts and status. Card details are entered directly with our payment processor, Stripe; Voltora never sees or stores your full card number.
• Electricians only: license and insurance documents and numbers, service area, availability and time off, payout details handled by Stripe Connect, background check status from our screening partner Checkr, job grades and payouts.
• Location (electricians only, optional): while an electrician turns on “Share my location” for an active job, the device’s precise location is shared so the homeowner can see the electrician is on the way. Sharing stops when it is turned off or the job ends. Homeowners’ device location is not collected; we use the service address you type.
• Device and app data: if you allow notifications, a push notification token for your device; basic technical logs (such as errors and request times) needed to keep the service secure and working.

How we use it

• To create and secure your account and let you sign in.
• To quote, schedule, assign and complete jobs, show job progress, take payment and pay electricians.
• To verify electricians’ licenses, insurance and background checks before they work.
• To answer your questions and send service messages by email, text or push notification (for example “your electrician is on the way”).
• To prevent fraud, resolve disputes and meet legal obligations.

We do not sell your personal information, we do not share it with other contractors as leads, and the Voltora apps do not track you across other companies’ apps or websites.

Who we share it with

• The other side of your job: homeowners see the assigned electrician’s name, photo, grade and live location while shared; electricians see the customer’s name, service address, phone number and job details for jobs they accept.
• Service providers who run parts of Voltora for us under contract: hosting, database and authentication (Lovable Cloud / Supabase), payments and payouts (Stripe), background checks (Checkr), email delivery, and push notification delivery (Apple and Google).
• AI assistant: when you use the contact or “ask Voltora HQ” forms, the instant reply is drafted by an AI model through our AI provider (Lovable’s AI gateway). The name, contact details and message you type into that form are sent to the provider to generate the reply. We do not use the AI assistant for job assignment, pricing or verification decisions.
• When required by law, or to protect the safety of our users and the public.

How long we keep it

We keep your information while your account is open. When you delete your account we delete or de-identify your personal information, except records we must keep for legal, tax, payment or dispute reasons (for example payment receipts and payout records), which are kept only as long as required.

Your choices

• Delete your account: in the app, sign in and open Account → Delete account. You can also email voltoracontractlabor@gmail.com.
• See or correct your information: most details can be edited in your profile; for anything else contact us.
• Notifications and location: you can turn push notifications and location access off at any time in your phone’s Settings.
• Texts: reply STOP to opt out of text messages. Message and data rates may apply.

Children

Voltora is for adults. We do not knowingly collect information from children under 13 (or under 18 for electricians and anyone booking or paying for work).

Security

Data is encrypted in transit, access to your records is restricted by account, and only authorized Voltora staff can see support and verification data. No system is perfectly secure, so please use a strong, unique password.

Changes and contact

If we make material changes we will update this page and the date above. Questions or requests: voltoracontractlabor@gmail.com or 612-900-9752.